Legal
Limits Policy
Last Updated: October 26, 2018
Modifications to Policy
Smartsheet reserves the right, in its sole discretion, to modify this Limits Policy at any time. Modifications are effective when posted. If a plan exceeds the limits set forth below, then Smartsheet offers customers the opportunity to purchase additional capacity. Please contact us for additional pricing details at sales@smartsheet.com.
Per Minute Automated Interaction Limits
Automated interaction limits apply to, among other things (i) user initiated API calls, (ii) published sheet, report or dashboard loads, and (iii) automated app refreshes. Each user gets a maximum number of allowable automated interactions per minute as shown in the table below.
Trial |
Included with Individual/Basic |
Included with Team ** | Included with Business | Included with Enterprise *** | Included with Premier | |
Per User Limits | 20 | 20 | 100 | 100 | 300 | 400 |
File Storage Limits
File storage limits apply to the space consumed for all files uploaded as attachments or cell-based images. This includes images in grid, dashboards and any other view. Capacity is shared among Smartsheet assets (ie, sheets, reports, dashboards) created by plan users. Each plan type gets a maximum file storage limit as shown in the table below.
Trial |
Included with Individual/Basic |
Included with Team ** | Included with Business | Included with Enterprise *** | Included with Premier | |
Per User Limits | 5 GB per Trial User | 50 GB per Licensed User | 100 GB per Licensed User | 100 GB per Licensed User | 125 GB per Licensed User | 250 GB per Licensed User |
Daily Notification Limits
Notification limits apply to email or other automated notifications generated as a result of triggers, conditions or actions within a sheet. Capacity is shared among Smartsheet assets (ie, sheets, reports, dashboards) created by plan users. Each plan type gets a maximum notification limit per day as shown in the table below.
Trial |
Included with Individual/Basic |
Included with Team ** | Included with Business | Included with Enterprise *** | Included with Premier | |
Per User Limits | 5 | 25 | 100 | 100 | 500 | 700 |
** Team plans discontinued July 2018
*** Limits also apply to Enterprise Legacy