Limits Policy

Date of Last Revision: Oct 26, 2018

Modifications to Policy

Smartsheet reserves the right, in its sole discretion, to modify this Limits Policy at any time. Modifications are effective when posted. If a plan exceeds the limits set forth below, then Smartsheet offers customers the opportunity to purchase additional capacity.  Please contact us for additional pricing details at [email protected].

 

Per Minute Automated Interaction Limits

Automated interaction limits apply to, among other things  (i) user initiated API calls, (ii) published sheet, report or dashboard loads, and (iii) automated app refreshes.  Each user gets a maximum number of allowable automated interactions per minute as shown in the table below.

 

 

Trial

Included with Individual/Basic

Included

with

Team**

Included with Business

Included with Enterprise***

Included with Premier

Per User Limits

20

20

100

100

300

400

 

File Storage Limits

File storage limits apply to the space consumed for all files uploaded as attachments or cell-based images. This includes images in grid, dashboards and any other view. Capacity is shared among Smartsheet assets (ie, sheets, reports, dashboards) created by plan users.  Each plan type gets a maximum file storage limit as shown in the table below.

 

 

Trial

Included with Individual/Basic

Included

with

Team**

Included with Business

Included with Enterprise***

Included with Premier

Per User Limits

5 GB per Trial User

50 GB per Licensed User

100 GB per Licensed User

100 GB per Licensed User

125 GB per Licensed User

250 GB per Licensed User

 

Daily Notification Limits

Notification limits apply to email or other automated notifications generated as a result of triggers, conditions or actions within a sheet.  Capacity is shared among Smartsheet assets (ie, sheets, reports, dashboards) created by plan users. Each plan type gets a maximum notification limit per day as shown in the table below.

 

 

Trial

Included with Individual/Basic

Included

with

Team**

Included with Business

Included with Enterprise***

Included with Premier

Per User Limits

5

25

100

100

500

700

 

    ** Team plans discontinued July 2018

*** Limits also apply to Enterprise Legacy