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Offerings Privacy Notice Table

    • User Agreement
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        • Personal Data We Collect
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Categories of Personal Data Collected

Purposes of Processing

Categories of Personal Data Collected For Each Purpose

Legal Bases of Processing

(EU Users)*

Provision of Services, or Customer Support.

Directly from You:

  • your name, email address, physical address, phone number, and other similar contact information;

  • professional and organizational profile information, such as title, department, and company size/revenue;

  • payment information, including partial credit card number and billing address;

  • content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions and emails with or to us; and

  • your image (still or video), voice, and other identifiers that are personal to you when you use certain features on the Services.

From Third Parties:

  • your employer may provide your email address in order to provision your account;

  • subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates, or third parties (e.g., Smartsheet global resale partners) in relation to the Services;

  • providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles;

  • payment information, including partial credit card and billing address from our payment processors;

  • usernames, aliases, and other authentication and security credential information from third party accounts, for example if you choose to use single sign-on services (e.g., Google OpenID, Skype, and Microsoft Single Sign-On); and

  • search results and links, including lead generation tools and paid listings.

 

Automatically:

  • email addresses and phone numbers used to contact us;

  • authentication and security credential information;

  • the geo-location of your device or computer when using certain features in the Services;

  • the clickstream through the Services (including date and time), performance data (e.g., page response times), download errors, and page interaction information (e.g., clicks); 

  • computer and device information, such as device application, or browser type and version, browser plug-in type and version, operating system, device ID or name, or time zone setting; and

  • identifiers and information contained in cookies (see our Cookie Notice).

Necessary to enter into or perform a contract with you (upon your request, or as necessary to make the Services available),
Establish, defend or protect legal interests,
Compliance with law, or
Legitimate interests**.

Customer Opportunities

Directly from You:

  • content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions and emails with or to us.

From Third Parties:

  • providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.

Automatically:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

Legitimate interests**, or
With your consent.

Personalization

​​​​​​Directly from You:

  • location information (e.g., from your language preference on the Sites or a provided address); and

  • information about your professional profile and your organization, such as your title, and you organization size and revenue.

From Third Parties:

  • name, email address, physical address, phone number, and other similar contact information; and

  • business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.

Automatically:

  • identifiers and information contained in cookies (see our Cookie Notice); and

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

Legitimate interests**, or
With your consent.

Marketing

Automatically:

  • the clickstream through the Services (including date and time) page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs); and

  • metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs.

Legitimate interests**, or
With your consent.

Analytics & Improvement

Directly from You:

  • information provided in support or bug tickets, such as name, email address, company.

From Third Parties:

  • location of devices, for example through IP look-up.

Automatically:

  • identifiers and information contained in cookies (see our Cookie Notice);

  • the clickstream through the Services (including date and time) page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs); and

  • metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other log.s

Legitimate interests**, or
With your consent.

Protect Rights and Prevent Misuse,

General Business Operations, or

Comply with Legal Obligation.

Directly from You:

  • your name, email address, physical address, phone number, and other similar contact information.

Automatically:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; and

  • computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, device ID or name, or time zone setting.

Compliance with a legal obligation, or 
Legitimate interests**.

 

 

Legitimate interests**.

*For the personal data from the EU that we process, this column describes the relevant legal bases under GDPR and local implementing laws of EU member states for processing personal data from the EU; this does not limit or modify the obligations, rights, and requirements under the privacy laws of non-EU jurisdictions. Additional information about our legal bases for processing particular categories of data is available upon request.

** For the personal data from the EU, the processing is in our legitimate interests, which are not overridden by your interests and fundamental rights.

With respect to each of the Purposes of Processing in the table above, we may collect personal data directly from you, your profile, or automatically, when you:

- purchase, sign up for, or log into the Offerings;

- configure or modify your personal settings;

- interact with or use the Offerings, including creating or modifying access permissions;

- communicate with us by phone, email, or other means to provision or otherwise service or support your account; and

- fill out a webform, questionnaire, or other information request to provision or otherwise service or support your account

 

Last Updated: May 28, 2021

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