Legal
Smartsheet Subprocessors
Smartsheet engages third party service providers that process the content customers choose to upload or submit to an online subscription service on our behalf in connection with the provision of our services to customers ("Subprocessors").
Does Smartsheet have written agreements with its Subprocessors?
Yes; our engagement of each Subprocessor is subject to a written agreement containing data protection terms required by applicable data privacy laws.
List of Current Subprocessors
Below are Subprocessors Smartsheet engages today; this list is subject to change in Smartsheet's discretion.
For the Smartsheet Application:
| Subprocessor | Category | Location |
|---|---|---|
| Amazon Web Services, Inc. | App Functionality - Hosting provider | United States |
| Google LLC | App Functionality - Hosting provider | United States |
| Elasticsearch, Inc. | App Functionality - Error logging | United States |
|
Message Systems, Inc. dba SparkPost |
App Functionality - Email Delivery | United States |
| 250ok Inc. | Security - Cloud-based email delivery monitoring | United States |
| Mimecast Services Limited | Security - Cloud-based email spam filter | United States |
| Avalara, Inc. | Optional - Cloud-based payment support services | United States |
| Microsoft Corporation | Optional - Hosting provider of optional features | United States |
| PayPal Holdings Inc. | Optional - Cloud-based payment processing services | United States |
| salesforce.com, inc. |
Optional - Cloud-based customer support services (ServiceCloud) Optional - Hosting provider of optional features - Labs Apps (Heroku) |
United States |
| Stripe, Inc. | Optional - Cloud-based payment processing services | United States |
| TaskUs, Inc. | Optional - Customer support provider | Philippines |
Last updated: April 17, 2020
For the 10,000ft Application:
| Subprocessor | Category | Location |
| Amazon Web Services, Inc. | App Functionality - Hosting provider | United States |
| Google, Inc. | App Functionality - Email provider | United States |
| Rollbar, Inc. | App Functionality - Error logging provider | United States |
| Twilio Inc. | Security - Email delivery provider (Sengrid) | United States |
| Intercom Inc. | Optional - Cloud-based customer support provider | United States |
| salesforce.com, inc. | Optional - Cloud-based customer support services (ServiceCloud) | United States |
| Smartsheet Inc. |
Optional - Customer support provider Parent company |
United States |
| Stripe, Inc. | Optional - Cloud-based payment processing services | United States |
Last updated: November 11, 2019
For the Bridge Application:
| Subprocessor | Category | Location |
|
Amazon Web Services, Inc. |
App Functionality - Hosting provider | United States |
|
Google LLC |
App Functionality - Hosting provider | United States |
|
Tarsnap Backup Inc. |
App Functionality - Backup services provider | United States |
|
Intercom Inc. |
Optional - Cloud-based customer support provider | United States |
|
Smartsheet Inc. |
Optional - Customer support provider parent company | United States |
Last updated: March 5, 2020
Does Smartsheet have any Corporate Affiliates?
Yes; depending on the geographic location of a customer, and the nature of the Services provided, Smartsheet may also engage one or more of the following affiliates as subprocessors to deliver some or all of the Services provided to customers.
| Entity Name | Entity Location |
| Artefact Product Group LLC dba 10,000ft | United States |
| TernPro, Inc. dba Slope | United States |
| Smartsheet UK Ltd. formally known as Helpa Ltd. and Coverse. | United Kingdom |
| Smartsheet Australia Pty Limited | Australia |