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Smartsheet Subprocessors

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Smartsheet engages third party service providers that process the content customers choose to upload or submit to an online subscription service on our behalf in connection with the provision of our services to customers ("Subprocessors").

 

Does Smartsheet have written agreements with its Subprocessors?

Yes; our engagement of each Subprocessor is subject to a written agreement containing data protection terms required by applicable data privacy laws.

 

List of Current Subprocessors

Below are Subprocessors Smartsheet engages today; this list is subject to change at Smartsheet's discretion.

 

For the Smartsheet Application:

Subprocessor Category Location
Amazon Web Services, Inc. App Functionality - Hosting provider

United States,
Germany, 
Ireland 

Google LLC App Functionality - Hosting provider United States

Message Systems, Inc. 
dba SparkPost

App Functionality - Email Delivery
Security - Cloud based email delivery monitoring

United States,
Ireland

Avalara, Inc. Optional - Cloud-based payment support services United States
Microsoft Corporation Optional - Hosting provider of optional features United States
PayPal Holdings Inc. Optional - Cloud-based payment processing services United States
salesforce.com, inc.

Optional - Cloud-based customer support services (ServiceCloud)
Optional - Hosting provider of optional features - Labs Apps (Heroku)

United States
Snowflake Optional App Functionality - Data warehouse to support Smartsheet Work Insights feature
Optional - Value Realization Services/ utilization and optimization analysis services
United States
Stripe, Inc. Optional - Cloud-based payment processing services United States
TaskUs, Inc. Optional - Customer support provider

United States,
Philippines

Last updated: October 4, 2021

 

For the Resource Management by Smartsheet (formerly 10,000ft) Application:

Subprocessor Category  Location
Amazon Web Services, Inc.             App Functionality - Hosting provider United States
Google, Inc. App Functionality - Email provider United States
Rollbar, Inc. App Functionality - Error logging provider United States
Twilio Inc. Security - Email delivery provider (Sengrid) United States
Intercom Inc. Optional - Cloud-based customer support provider United States
salesforce.com, inc. Optional - Cloud-based customer support services (ServiceCloud)                                            United States
Smartsheet Inc.

Optional - Customer support provider
Parent company

United States
Stripe, Inc. Optional - Cloud-based payment processing services United States

Last updated: November 11, 2019

 

For Professional Services:

Depending on the professional services requested, Smartsheet may engage a third party contractor to complete the services outlined in the applicable Order or Statement of Work.

Subprocessor Category Location
CloudWave Inc. Optional - Professional services provider                                                                                         United States,
India
Cortac Group Inc. Optional - Professional services provider United States
Intelliswift Software, Inc. Optional - Professional services provider Canada,
India
ProKarma, Inc. dba PKGlobal          Optional - Professional services provider Mexico
Protiviti Inc. Optional - Professional services provider United States
Xpanion, LLC Optional - Professional services provider United States
DevoTeam G Cloud SAS Optional - Professional services provider France
SoftwareX Optional - Professional services provider United States
Optimum Optional - Professional services provider United States
Sevan Optional - Professional services provider United States
Cortac Optional - Professional services provider United States

Last updated: July 6, 2021

 

For the Brandfolder by Smartsheet Application:

Subprocessor Category Location

Google LLC

App Functionality - Hosting provider                         

United States

Fastly, Inc.

App Functionality - Content delivery network (CDN)                                                                       

United States

Twilio Inc.

App Functionality - Email Delivery

United States

LogRocket, Inc.

App Functionality - Error logging provider

United States

Rollbar, Inc.

App Functionality - Error logging provider

United States

Blitline LLC.

App Functionality - File conversions

United States

apilayer GmbH

App Functionality - Insights

United States

Action Verb LLC

App Functionality - sFTP Service

United States

Datadog, Inc.

App Functionality - Telemetry

United States

Filestack, Inc.

App Functionality - Upload Service

United States

Transloadit Limited

App Functionality - Upload Service

United States

Mux, Inc.

App Functionality - Video transcoding

United States

Zencoder, Inc.

App Functionality - Video conversions

United States

Mode Analytics, Inc.

Business Intelligence - Cloud portal

United States

Zendesk, Inc.

Support - Cloud-based customer support services

United States

Chatlio, LLC

Support - Cloud-based customer support services

United States

Stripe, Inc.

Optional - Cloud-based payment processing services

United States

Amazon Web Services, Inc

Customer Choice - Hosting provider


Customer Selected

PrintUI, Inc.

Customer Choice - InDesign server

United States

Storyteq

Customer Choice - Template Tool

Netherlands

Designhuddle

Customer Choice - Design Tool

United States

Last updated: February 24, 2022

 

Does Smartsheet have any Corporate Affiliates?

Yes; depending on the geographic location of a customer, and the nature of the Services provided, Smartsheet may also engage one or more of the following affiliates as subprocessors to deliver some or all of the Services provided to customers.

Entity Name Entity Location
Artefact Product Group LLC dba 10,000ft United States
TernPro, Inc. dba Slope United States
Brandfolder, Inc.  United States
Smartsheet UK Limited, formerly known as Helpa Ltd. and Converse                                                                                                         United Kingdom
Smartsheet Australia Pty Limited Australia
Smartsheet Germany GmbH Germany
Smartsheet Costa Rica Limitada Costa Rica

Last updated: February 24, 2022

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