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Smartsheet Subprocessors

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Smartsheet engages third party service providers to help us run and scale our business and offerings. Where these service providers process the content customers choose to upload or submit to our online subscription services, they are classified as "Subprocessors,'' and must meet related Smartsheet due diligence requirements.

Included on this page are the Subprocessors that Smartsheet engages today; this list is subject to change at Smartsheet's discretion. This webpage is provided as a high-level overview; additional details, including Data Transfer Impact Assessments, are available upon request in the Smartsheet Security Packet. Please contact your Sales Representative if you would like to request a copy of the Smartsheet Security Packet.

 

Table of Contents

Subprocessors:
  • Business Operations Subprocessors
  • Smartsheet Corporate Entities
  • Smartsheet - Infrastructure Subprocessors 
  • Brandfolder - Infrastructure Subprocessors 
  • Resource Management - Infrastructure Subprocessors
  • Resource Management (EU) - Infrastructure Subprocessors
  • Smartsheet Gov - Infrastructure Subprocessors 
  • Smartsheet Regions - Infrastructure Subprocessors
  • Professional Services
Additional Information:
  • Frequently Asked Questions (FAQs)
  • Revision History

 

 

Business Operations Subprocessors

Subprocessors included in this section apply when you engage with Smartsheet as an organization and purchase or use any of our offerings.

Subprocessor Purpose Location
Avalara, Inc. Supports Smartsheet in calculating each customer’s sales tax and/or VAT obligations based on the billing information provided either via the in-application billing & payments feature or on the customer’s order form.

United States

Atlassian Pty Ltd. Internal team documentation via the Confluence application which may include customer support or technical incident response. United States
Google LLC Customer Content may be processed by Google Workspace but only if a Customer chooses to provide it during email interactions with Smartsheet staff. United States
Oracle Corporation NetSuite supports payments and transactions for all Smartsheet customers. This includes the billing and payment information that customers may provide via billing & payments features in the application to purchase their application licenses.  United States
PayPal Holdings Inc. Payflow Gateway supports payment processing for customers that utilize the billing & payments feature in the application to purchase their application licenses. United States
salesforce.com, inc. Customer Content may be processed by the Service Cloud application but only if Customer chooses to provide it during a support interaction.  United States
Slack Technologies, LLC Internal team communication via the Slack application which may include customer support or technical incident response. United States
Smartsheet Inc.

Internal work management platform, Smartsheet, which may include customer support, product feedback, or technical incident response. 

United States
Stripe, Inc. Stripe supports payment processing for customers that utilize the billing & payments feature in the application to purchase their licenses.  United States
TaskUs, Inc. Customer Content may be processed by TaskUs but only if Customer chooses to provide it during a support interaction. United States & Philippines
Unbabel Inc. Provides translation services for the Smartsheet Support Team. Customer Content may be processed by Unbabel but only if Customer chooses to provide it during a support interaction. Portugal
Zendesk, Inc. Customer Content may be processed by Zendesk but only if Customer chooses to provide it during a support interaction regarding the Brandfolder application.  United States
Snowflake Inc. Optional - Applies when customers engage with Smartsheet Value Realization Services. United States

 

 

Smartsheet Corporate Entities

Smartsheet may engage one or more of the following corporate entities, each (with the exception of Smartsheet Inc.) a wholly-owned subsidiary of Smartsheet Inc., as Subprocessors to deliver some or all of the Services provided to customers.

Entity Name Location
Smartsheet Inc. United States
Artefact Product Group LLC dba 10,000ft United States
Brandfolder, Inc.  United States
On Brand Australia Pty Ltd., dba Outfit Australia
On Brand Holdings, Inc., dba Outfit United States
On Brand Investments Ltd., dba Outfit United Kingdom
On Brand Investments Pty Ltd., dba Outfit Australia
Smartsheet Australia Pty Limited Australia
Smartsheet Costa Rica Limitada Costa Rica
Smartsheet Germany GmbH Germany
Smartsheet Japan K.K. Japan
Smartsheet UK Limited, formerly known as Helpa Ltd. and Converse United Kingdom
TernPro, Inc. dba Slope United States

 

 

Smartsheet - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet application and premium apps offered by Smartsheet (e.g., Calendar, Control Center, Pivot).

Subprocessor Purpose Location
Amazon Web Services, Inc. AWS provides hosting services for the core Smartsheet application. United States
Google LLC Google Cloud Platform hosts services that support integrations, connectors, and processing of third-party integration notifications including mobile notifications. United States
MessageBird B.V. Sparkpost processes and delivers emails sent from the Smartsheet application. United States
Snowflake Inc. Data warehouse to support the Work Insights feature. United States

 

 

Brandfolder - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Brandfolder application.

Subprocessor Purpose Location
Action Verb LLC          sFTP service United States
Blitline LLC File conversion functionality United States
Chatlio, LLC Support - Cloud-based customer support services United States
Datadog, Inc. Application monitoring and telemetry United States
Fastly, Inc. Content delivery network                                United States
Google LLC Google Cloud Platform provides hosting services for the Brandfolder application United States
Castle Global Inc. The Hive application provides logo recognition services for the Brandfolder application United States
Idera, Inc. The Apilayer application provides insights functionality
The Filestack application provides file uploading service
United States
LogRocket, Inc. Error logging provider United States
Mode Analytics, Inc. Intelligence and analytics United States
Mux, Inc. Video transcoding United States
Rollbar, Inc. Error logging provider United States
Twilio Inc. SendGrid processes and delivers emails sent from the Brandfolder application United States
Transloadit Limited Upload service United States
Zencoder, Inc. Video conversions United States
Amazon Web Services, Inc. Customer Choice - Asset hosting provider United States
CI Hub GmbH Customer Choice - Integrations tool Germany
Design Huddle LLC Customer Choice - Design tool United States
PrintUI, Inc. Customer Choice - InDesign server United States
StoryTEQ B.V. Customer Choice - Template tool Netherlands

 

 

Resource Management - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Resource Management application.

Subprocessor Purpose Location
Amazon Web Services, Inc. AWS provides hosting services for the Resource Management application.                                                                                     United States
Twilio Inc. SendGrid processes and delivers emails sent from the Resource Management application. United States

 

 

Resource Management (EU Hosted) - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Resource Management (EU) application.

Subprocessor Purpose Location
Amazon Web Services, Inc. AWS provides hosting services for the Resource Management application.                                                                                     Germany & Ireland
Twilio Inc. SendGrid processes and delivers emails sent from the Resource Management application. United States

 

 

Smartsheet Gov - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet Gov application.

Subprocessor Purpose Location
Amazon Web Services, Inc. AWS GovCloud provides hosting services for the Smartsheet Gov application.                                                                                     United States

 

 

Smartsheet Regions - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet Regions application. Additional information on the data transfers of Smartsheet Regions is available here.

Subprocessor Purpose Location
Amazon Web Services, Inc. AWS provides hosting services for the Smartsheet Regions application.                                                                                     Germany & Ireland
MessageBird B.V. Sparkpost processes and delivers emails sent from the Smartsheet Regions application. Ireland

 

 

Professional Services

Depending on the professional services requested, Smartsheet may engage a third party contractor to complete the services outlined in the applicable Order or Statement of Work (“SOW”).

Professional Services Provider Purpose Location
Agile Management Experts Optional - Professional services provider Germany
CloudWave Inc. Optional - Professional services provider United States & India
Cortac Group Inc. Optional - Professional services provider United States
DevoTeam G Cloud SAS Optional - Professional services provider France
Optimum Optional - Professional services provider United States
ProKarma, Inc., dba PKGlobal Optional - Professional services provider Mexico
Protiviti Inc. Optional - Professional services provider United States
Servicios y Sistemas Tecnologicos para la Construccion SA de CV Optional - Professional services provider Mexico
Sevan Optional - Professional services provider United States
SoftwareX Optional - Professional services provider United States
UST Global Private Limited Optional - Professional services provider United Kingdom
Xpanxion, LLC Optional - Professional services provider United States

 

 

Subprocessor Frequently Asked Questions

Does Smartsheet have written agreements with its Subprocessors?

Yes; our selection and engagement of each Subprocessor is subject to written agreements containing data protection terms required by applicable laws and our contractual commitments with our customers.

What are the integrations and connectors to the applications offered by Smartsheet?

Our Offerings may provide access via connectors and integrations (“integrations”) to third party accounts such as Microsoft, Tableau, Slack, or Facebook. Integrations can be used to pull and/or push information from or to Smartsheet , and to enable the applicable third party to receive notifications, such as sheet updates. Any information users authorize to be transferred from Smartsheet offerings to an integration is governed by the third party’s privacy and security obligations including the Subprocessors that they may engage. We encourage you to carefully read the privacy statement of any third party you authorize to receive information from Smartsheet offerings. Additional information on integrations is available at www.smartsheet.com/integrations.

Does Smartsheet have a process for vetting or selecting Subprocessors to engage?

Yes; Smartsheet Subprocessors are reviewed during the initial engagement and they go through an annual security review to ensure security controls are in place for protecting customer and employee data. Where applicable, Smartsheet will review security attestations for Subprocessors including, but not limited to, reviewing SOC I and/or SOC II reports, vulnerability and penetration tests, PCI-DSS audits, and external security risk assessments.

Can my organization subscribe to notifications of additions to this Subprocessor page?

Yes; customers may subscribe to be notified of additions to the Subprocessor lists by completing this form. 

Who can I contact if I have questions or concerns about the Smartsheet Subprocessor page?

Additional information regarding our use of Subprocessors is available in the Smartsheet Security Packet. Please contact your Sales Representative for a copy of the most recent version of the Smartsheet Security Packet. 

 

 

Revision History

The revision history for this page is available for review here.

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