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      Legal

      Smartsheet Subprocessors

      Smartsheet engages third party service providers that process the content customers choose to upload or submit to an online subscription service on our behalf in connection with the provision of our services to customers ("Subprocessors").

      Does Smartsheet have written agreements with its Subprocessors?

      Yes; our engagement of each Subprocessor is subject to a written agreement containing data protection terms required by applicable data privacy laws.

      List of Current Subprocessors

      Below are Subprocessors Smartsheet engages today; this list is subject to change in Smartsheet's discretion.

       

      For the Smartsheet Application:

      Subprocessor Category Location
      Amazon Web Services, Inc. App Functionality - Hosting provider United States
      Google LLC App Functionality - Hosting provider United States
      Elasticsearch, Inc. App Functionality - Error logging United States

      Message Systems, Inc. dba SparkPost

      App Functionality - Email Delivery United States
      250ok Inc. Security - Cloud-based email delivery monitoring United States
      Mimecast Services Limited Security - Cloud-based email spam filter United States
      Avalara, Inc. Optional - Cloud-based payment support services United States
      Microsoft Corporation Optional - Hosting provider of optional features United States
      PayPal Holdings Inc. Optional - Cloud-based payment processing services United States
      salesforce.com, inc.

      Optional - Cloud-based customer support services (ServiceCloud)

      Optional - Hosting provider of optional features - Labs Apps (Heroku)

      United States
      Stripe, Inc. Optional - Cloud-based payment processing services United States
      TaskUs, Inc. Optional - Customer support provider Philippines

      Last updated: April 17, 2020

       

      For the 10,000ft Application:

      Subprocessor Category  Location
      Amazon Web Services, Inc. App Functionality - Hosting provider United States
      Google, Inc. App Functionality - Email provider United States
      Rollbar, Inc. App Functionality - Error logging provider United States
      Twilio Inc. Security - Email delivery provider (Sengrid) United States
      Intercom Inc. Optional - Cloud-based customer support provider United States
      salesforce.com, inc. Optional - Cloud-based customer support services (ServiceCloud) United States
      Smartsheet Inc.

      Optional - Customer support provider

      Parent company

      United States
      Stripe, Inc. Optional - Cloud-based payment processing services United States

      Last updated: November 11, 2019

       

      For the Bridge Application:

      Subprocessor Category Location

      Amazon Web Services, Inc.

      App Functionality - Hosting provider United States

      Google LLC

      App Functionality - Hosting provider United States

      Tarsnap Backup Inc.

      App Functionality - Backup services provider United States

      Intercom Inc.

      Optional - Cloud-based customer support provider United States

      Smartsheet Inc.

      Optional - Customer support provider parent company United States

      Last updated: March 5, 2020

       

       

      Does Smartsheet have any Corporate Affiliates?

      Yes; depending on the geographic location of a customer, and the nature of the Services provided, Smartsheet may also engage one or more of the following affiliates as subprocessors to deliver some or all of the Services provided to customers.

      Entity Name Entity Location
      Artefact Product Group LLC dba 10,000ft United States
      TernPro, Inc. dba Slope United States
      Smartsheet UK Ltd. formally known as Helpa Ltd. and Coverse. United Kingdom
      Smartsheet Australia Pty Limited Australia
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