Smartsheet Subprocessors
Smartsheet engages third party service providers that process the content customers choose to upload or submit to an online subscription service on our behalf in connection with the provision of our services to customers ("Subprocessors").
Does Smartsheet have written agreements with its Subprocessors?
Yes; our engagement of each Subprocessor is subject to a written agreement containing data protection terms required by applicable data privacy laws.
List of Current Subprocessors
Below are Subprocessors Smartsheet engages today; this list is subject to change at Smartsheet's discretion.
For the Smartsheet Application:
| Subprocessor | Category | Location |
|---|---|---|
| Amazon Web Services, Inc. | App Functionality - Hosting provider |
United States, |
| Google LLC | App Functionality - Hosting provider | United States |
|
Message Systems, Inc. |
App Functionality - Email Delivery Security - Cloud based email delivery monitoring |
United States, |
| Avalara, Inc. | Optional - Cloud-based payment support services | United States |
| Microsoft Corporation | Optional - Hosting provider of optional features | United States |
| PayPal Holdings Inc. | Optional - Cloud-based payment processing services | United States |
| salesforce.com, inc. |
Optional - Cloud-based customer support services (ServiceCloud) |
United States |
| Snowflake | Optional App Functionality - Data warehouse to support Smartsheet Work Insights feature Optional - Value Realization Services/ utilization and optimization analysis services |
United States |
| Stripe, Inc. | Optional - Cloud-based payment processing services | United States |
| TaskUs, Inc. | Optional - Customer support provider |
United States, |
Last updated: October 4, 2021
For the Resource Management by Smartsheet (formerly 10,000ft) Application:
| Subprocessor | Category | Location |
| Amazon Web Services, Inc. | App Functionality - Hosting provider | United States |
| Google, Inc. | App Functionality - Email provider | United States |
| Rollbar, Inc. | App Functionality - Error logging provider | United States |
| Twilio Inc. | Security - Email delivery provider (Sengrid) | United States |
| Intercom Inc. | Optional - Cloud-based customer support provider | United States |
| salesforce.com, inc. | Optional - Cloud-based customer support services (ServiceCloud) | United States |
| Smartsheet Inc. |
Optional - Customer support provider |
United States |
| Stripe, Inc. | Optional - Cloud-based payment processing services | United States |
Last updated: November 11, 2019
For Professional Services:
Depending on the professional services requested, Smartsheet may engage a third party contractor to complete the services outlined in the applicable Order or Statement of Work.
| Subprocessor | Category | Location |
| CloudWave Inc. | Optional - Professional services provider | United States, India |
| Cortac Group Inc. | Optional - Professional services provider | United States |
| Intelliswift Software, Inc. | Optional - Professional services provider | Canada, India |
| ProKarma, Inc. dba PKGlobal | Optional - Professional services provider | Mexico |
| Protiviti Inc. | Optional - Professional services provider | United States |
| Xpanion, LLC | Optional - Professional services provider | United States |
| DevoTeam G Cloud SAS | Optional - Professional services provider | France |
| SoftwareX | Optional - Professional services provider | United States |
| Optimum | Optional - Professional services provider | United States |
| Sevan | Optional - Professional services provider | United States |
| Cortac | Optional - Professional services provider | United States |
Last updated: July 6, 2021
For the Brandfolder by Smartsheet Application:
| Subprocessor | Category | Location |
|---|---|---|
|
Google LLC |
App Functionality - Hosting provider |
United States |
|
Fastly, Inc. |
App Functionality - Content delivery network (CDN) |
United States |
|
Twilio Inc. |
App Functionality - Email Delivery |
United States |
|
LogRocket, Inc. |
App Functionality - Error logging provider |
United States |
|
Rollbar, Inc. |
App Functionality - Error logging provider |
United States |
|
Blitline LLC. |
App Functionality - File conversions |
United States |
|
apilayer GmbH |
App Functionality - Insights |
United States |
|
Action Verb LLC |
App Functionality - sFTP Service |
United States |
|
Datadog, Inc. |
App Functionality - Telemetry |
United States |
|
Filestack, Inc. |
App Functionality - Upload Service |
United States |
|
Transloadit Limited |
App Functionality - Upload Service |
United States |
|
Mux, Inc. |
App Functionality - Video transcoding |
United States |
|
Zencoder, Inc. |
App Functionality - Video conversions |
United States |
|
Mode Analytics, Inc. |
Business Intelligence - Cloud portal |
United States |
|
Zendesk, Inc. |
Support - Cloud-based customer support services |
United States |
|
Chatlio, LLC |
Support - Cloud-based customer support services |
United States |
|
Stripe, Inc. |
Optional - Cloud-based payment processing services |
United States |
|
Amazon Web Services, Inc |
Customer Choice - Hosting provider |
|
|
PrintUI, Inc. |
Customer Choice - InDesign server |
United States |
|
Storyteq |
Customer Choice - Template Tool |
Netherlands |
|
Designhuddle |
Customer Choice - Design Tool |
United States |
Last updated: February 24, 2022
Does Smartsheet have any Corporate Affiliates?
Yes; depending on the geographic location of a customer, and the nature of the Services provided, Smartsheet may also engage one or more of the following affiliates as subprocessors to deliver some or all of the Services provided to customers.
| Entity Name | Entity Location |
| Artefact Product Group LLC dba 10,000ft | United States |
| TernPro, Inc. dba Slope | United States |
| Brandfolder, Inc. | United States |
| Smartsheet UK Limited, formerly known as Helpa Ltd. and Converse | United Kingdom |
| Smartsheet Australia Pty Limited | Australia |
| Smartsheet Germany GmbH | Germany |
| Smartsheet Costa Rica Limitada | Costa Rica |
Last updated: February 24, 2022