Smartsheet Cookie Notice
Last updated: December 29, 2020
What is a Cookie?
A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently) and to provide reporting information. Cookies allow a website to recognize your browser, to store your preferences, and store other information related to you and your use of the website. This helps a website owner provide a personalized experience.
Cookies can be “session cookies” or “persistent cookies.” A session cookie expires automatically when you close your browser; a persistent cookie will remain on your device until it expires or you delete your cookies. Persistent cookies can be used to make tasks like logging into services easier for returning users by remembering a user's login information. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after a few years. Cookies set by the website owner (in this case, Smartsheet) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content, advertising, analytics, etc.). The company that sets third party cookies can recognize your computer both when it visits the company’s website and when it visits certain other websites. For more information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
What are the Different Types of Cookies used by Smartsheet?
Essential Cookies. These are sometimes called “necessary,” as without them we cannot provide many services that you need for the Sites and Offerings to function (e.g., essential cookies help remember your preferences as you move around the Offerings). Because these cookies are necessary to deliver the Sites and Offerings to you, you cannot refuse them. You can block or delete them by changing your browser settings, as described below under “Your Choices.”
Performance and Analytic Cookies. These are sometimes called “statistics” cookies. These cookies may be set on your device when you visit the Sites to track information about how the Sites and Offerings are being used so we can make improvements and report on our performance. These cookies may collect information such as how visitors use the Sites, the number of visits to the Sites or Offerings, and how long a user stays on the Sites or Offerings. We might also use performance cookies to test new pages or notify you about new features to see how users react to them. These cookies may either be first party cookies or third party cookies.
Functional Cookies. These are sometimes called “preference” cookies. During your visit to the Sites, cookies are used to enhance the performance of the Sites and to remember information you have entered or choices you have made (such as your language or region) but are non-essential to your use of the Sites. However, without these cookies, certain functionality may become unavailable.
Advertising Cookies. These third party cookies are placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance, and to enable advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called “behavioral,” “tracking,” or “targeted” advertising). For more information, see “Behavior Targeting and Remarketing.”
Updating Your Preferences. For cookies placed on the Sites and our parent domain (.smartsheet.com), you may choose to update your preferences below in the section titled “Cookies Used on the Sites.” Please note, essential cookies are required for the Sites to properly function. Please also note, these preferences are cookie and browser based; so, if you delete cookies, block cookies, or use another device, your preferences will no longer be effective.
Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish for your online activities to be tracked. Currently, our systems do not recognize browser DNT requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether as explained above.
Other Tracking Technologies
Web Beacons. We and our third party service providers may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, these web beacons are embedded invisibly on web pages and are not stored on your hard drive. We might use web beacons to track the activities of Site visitors to help us manage content, for targeted marketing, and to compile statistics about usage. In many instances, these technologies used on the Sites are reliant on cookies to function properly, and so declining cookies will impair their functioning. We and our third party service providers also might use clear GIFs in HTML emails to our customers for monitoring functionality and observability purposes, such as to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Plugins and Social Media Widgets. Our Sites may include social media features and widgets (“widgets”), such as a “share this” button or other interactive mini-programs. Widgets can be used to provide you specific services from other companies (e.g., displaying the news, opinions, music, etc.). Personal data such as your email address may be collected through widgets. Cookies may also be set by widgets to enable them to function properly. Widgets displayed on our Sites are not hosted by Smartsheet, and are therefore subject to the privacy policies of the third party company providing the widget rather than this notice.
Updating this Notice
This notice may be updated from time to time in order to reflect operational, legal, or regulatory changes. We will notify you of any changes by posting the new notice on the Site and adjusting the “Last Updated” date. If you are a Smartsheet customer and we make any material changes, we may notify you by email (sent to the email address specified in your account) or by means of a notice through the Offerings.
How to Contact Us?
Please visit www.smartsheet.com/legal/privacy-notices for details on how to contact our Privacy Office.
Cookies Used in our Offerings
We use the following cookies in connection with your access to and use of our Offerings for the purposes of authentication, functionality, and session management, for example some cookies may alert Smartsheet when the Offerings are down or not running optimally. Some non-essential cookies are placed at the parent domain (i.e., .smartsheet.com). To update your preferences with respect to non-essential cookies placed at the parent domain, please update in the section “Cookies Used on the Sites.”
For the Smartsheet Application:
|Cookie Name||Cookie Purpose||Cookie Duration||Domain|
|S3P, S3I, S3G, S3L, S3R, __S3P, __S3I, __S3G, __S3l, __S3R||Alternate sessions for the web application.||Duration of the session.||app.smartsheet.com|
|ATA, __ATA||Session for the web application.||Duration of the session.||app.smartsheet.com|
|S3S_F, __S3S_F||Session for the web application.||Duration of the session.||.smartsheet.com|
|SV_SP||Session for the web application.||Duration of the session.||.aws.smartsheet.com|
|Lgc, __lgc||Sends new users to the account creation screen.||Persistent||app.smartsheet.com|
|smlt||This is a legacy cookie that is not used on new users.||Persistent||app.smartsheet.com|
|spiff||This cookie identifies the type of plan you have with Smartsheet.||30 days||app.smartsheet.com|
|SSV, __SSV||Routing and load balancing during updates.||Duration of the session.||app.smartsheet.com|
|rx||Maintains sign in status if selected by the user.||30 days||app.smartsheet.com|
|rxm||Maintains sign in status on mobile if selected by the user.||30 days||app.smartsheet.com|
|TCNoObf||Verifies that the browser has cookies enabled.||Duration of the session.||app.smartsheet.com|
|S4S, __S4S||Session for the web application||Duration of the session.||app.smartsheet.com|
|ug_*, __ug_*||Verifies cookie status for the application.||Duration of the session.||app.smartsheet.com|
|user_id, __user_id||This cookie identifies you to the web application.||Persistent||app.smartsheet.com|
|plan_type, __plan_type||This cookie identifies the type of plan you have with Smartsheet.||Persistent||app.smartsheet.com|
|_smartsheet_datamesh_session||Session cookie used by premium features.||Duration of the session.||app.smartsheet.com|
|_smartsheet_calendar_session_*||Session cookie used by premium features.||Duration of the session.||app.smartsheet.com|
|_smartsheet_pivot_session_*||Session cookie used by premium features.||Duration of the session.||app.smartsheet.com|
|intercom-session-*||Session for the Bridge by Smartsheet application.||Duration of the session.||bridge.smartsheet.com|
For the 10,000ft Application:
|Cookie Name||Cookie Purpose||Cookie Duration||Domain|
|AWSALB||Infrastructure load balancer.||7 days||app.10000ft.com|
|_gat*||Telemetry information regarding application use.||10 minutes||app.10000ft.com|
|_gid*||Telemetry information regarding application use.||2 days||app.10000ft.com|
|tenkft-x||Session for the web application.||Duration of the session||app.10000ft.com|
|_ga*||Telemetry information regarding application use.||2 years||app.10000ft.com|
|__stripe_mid||Necessary for payment processing.||1 year||app.10000ft.com|
|__stripe_sid||Necessary for payment processing.||30 minutes||app.10000ft.com|
|ProjectsFilter||Session for the web application.||17 days||app.10000ft.com|
|GridFilterValue||Session for the web application.||17 days||app.10000ft.com|
|combined_settings||Session for the web application.||17 days||app.10000ft.com|
|GridTimeUnit||Session for the web application.||17 days||app.10000ft.com|
|ProjectsSort||Session for the web application.||17 days||app.10000ft.com|
|signin_return_url||Maintains sign in status.||Duration of the session||app.10000ft.com|
|cookie_version||Current session cookie.||17 days||app.10000ft.com|
|_plans_session||Cookie not currently in use.||Duration of the session||app.10000ft.com|
|GridFilterLabel||Session for the web application.||17 days||app.10000ft.com|
*To further inquire or exercise your rights, please reach out to the Privacy team here.
Cookies Used on the Sites
Smartsheet uses the cookies listed below on the Sites. We engage a third party to scan our Sites and automatically generate an up-to-date cookie table, so this list may be updated from time to time. Smartsheet regularly manually verifies this table (and updates it as needed). Where the purpose is “pending” below, this means that a description was not automatically available and the manual update has not yet occurred.
This table applies only to: .smartsheet.com (parent domain), www.smartsheet.com, de.smartsheet.com, es.smartsheet.com, fr.smartsheet.com, pt.smartsheet.com, it.smartsheet.com, ru.smartsheet.com, jp.smartsheet.com, community.smartsheet.com, help.smartsheet.com, developers.smartsheet.com, and www.10000ft.com.