Last updated: May 17, 2019
What is a Cookie?
A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently) and to provide reporting information. Cookies can be session cookies or persistent cookies. A session cookie expires automatically when you close your browser; a persistent cookie will remain on your device until it expires or you delete your cookies. Persistent cookies can be used to make tasks like logging into services easier for returning users by remembering a user's login information. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after a few years. Cookies set by the website owner (in this case, Smartsheet) are called ‘first party cookies’. Cookies set by parties other than the website owner are called ‘third party cookies’. Third party cookies enable third party features or functionality to be provided on or through a website (e.g., advertising, interactive content, and analytics). The company that sets third party cookies can recognize your computer both when it visits the company’s website and when it visits certain other websites. For more information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
What are the Different Types of Cookies used by Smartsheet?
Essential Cookies. These are sometimes called ‘necessary,’ as without them we cannot provide many services that you need for the Sites and Services to function (e.g., essential cookies help remember your preferences as you move around the Services). Because these cookies are necessary to deliver the Sites and Services to you, you cannot refuse them. You can block or delete them by changing your browser settings, as described below under ‘Your Choices.’
Performance and Analytics Cookies. These cookies may be set on your device when you visit the Sites to track information about how the Services and Sites are being used so we can make improvements and report on our performance. These cookies may collect information such as how visitors use the Sites, the number of visits to the Sites or Services, and how long a user stays on the Sites or Services. We might also use performance cookies to test new pages or notify you about new features to see how users react to them. Statistics cookies on the Sites may either be first party cookies or third party cookies.
Functional Cookies. These are also sometimes called ‘preference’ cookies. During your visit to the Sites, cookies are used to enhance the performance of the Sites and to remember information you have entered or choices you have made (such as your language or region) but are non-essential to your use of the Sites.
Advertising Cookies. These third party cookies are placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance, and to enable advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called ‘behavioral,’ ‘tracking,’ or ‘targeted’ advertising). For more information, see ‘Behavior Targeting and Remarketing.’
Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Currently, our systems do not recognize browser “do-not-track” requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether as explained above.
Other Tracking Technologies.
Cookies are not the only way to recognise or track visitors to a website or an application. We and our third party service providers may use other, similar technologies from time to time, like web beacons (sometimes called ’tracking pixels’ or ’clear gifs’), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, these web beacons are embedded invisibly on web pages and are not stored on your hard drive. We might use web beacons to track the activities of Site visitors, to help us manage content, for targeted marketing, and to compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Updating this Notice
This notice may be updated from time to time in order to reflect operational, legal, or regulatory changes. We will notify you of any changes by posting the new notice on the Site and adjusting the “Last Updated” date. If you are a Smartsheet customer and we make any material changes, we may notify you by email (sent to the email address specified in your account) or by means of a notice through the Services prior to the change becoming effective.
How to Contact Us?
Please visit www.smartsheet.com/legal/privacy-notices for details on how to contact our Privacy Office.
Cookies Used in the Services
In the Services we use the following cookies in connection with your access to and use of our Services for the purposes of authentication and session management.
|Cookie Name||Cookie Purpose||Cookie Duration||Domain|
|S3S||Session for the web application.||Duration of the session.||app.smartsheet.com|
|ATA||Session for the web application.||Duration of the session.||app.smartsheet.com|
|S3S_F||Session for the web application.||Duration of the session.||.smartsheet.com|
|SV_SP||Session for the web application.||Duration of the session.||.aws.smartsheet.com|
|lgc||Sends new users to the account creation screen.||Persistent||app.smartsheet.com|
|smlt||This is a legacy cookie that is not used on new users.||Persistent||app.smartsheet.com|
|spiff||This cookie identifies the type of plan you have with Smartsheet.||30 days||app.smartsheet.com|
|SSV||Routing and load balancing during updates.||Duration of the session.||app.smartsheet.com|
|rx||Maintains sign in status if selected by the user.||30 days||app.smartsheet.com|
|rxm||Maintains sign in status on mobile if selected by the user.||30 days||app.smartsheet.com|
|TCNoObf||Verifies that the browser has cookies enabled.||Duration of the session.||app.smartsheet.com|
|S4S||Session for the web application||Session duration||app.smartsheet.com|
Cookies Used on the Sites
Smartsheet uses the cookies listed below on the Sites. We engage a third party to scan our Sites and automatically generate an up-to-date cookie table, as such this list may be updated from time to time. Smartsheet regularly manually verifies this table (and updates as needed). Where the purpose is “pending” below, this means that a description was not automatically available and the manual update has not yet occurred.
This table applies only to: www.smartsheet.com, de.smartsheet.com, es.smartsheet.com, fr.smartsheet.com, pt.smartsheet.com, it.smartsheet.com, ru.smartsheet.com, jp.smartsheet.com, community.smartsheet.com, help.smartsheet.com, and developers.smartsheet.com.