Smartsheet Cookies Notice

Last updated: May 17, 2019

This notice explains how we may use cookies, pixels, and similar tracking technologies to gather information about your use of the Sites and Services - and your rights to control our use of them. This notice supplements Smartsheet’s Privacy Notice; please visit www.smartsheet.com/legal/privacy for more complete information about our use of personal data.

What is a Cookie?

What are the Different Types of Cookies Used by Smartsheet?

How Does Smartsheet Use Cookies?

Your Choices

Other Tracking Technologies

Updating this Notice

How to Contact Us?

Cookies Used in Our Services

Cookies Used on the Sites

 


 

What is a Cookie?

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently) and to provide reporting information. Cookies can be session cookies or persistent cookies. A session cookie expires automatically when you close your browser; a persistent cookie will remain on your device until it expires or you delete your cookies. Persistent cookies can be used to make tasks like logging into services easier for returning users by remembering a user's login information. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after a few years. Cookies set by the website owner (in this case, Smartsheet) are called ‘first party cookies’.  Cookies set by parties other than the website owner are called ‘third party cookies’. Third party cookies enable third party features or functionality to be provided on or through a website (e.g., advertising, interactive content, and analytics). The company that sets third party cookies can recognize your computer both when it visits the company’s website and when it visits certain other websites. For more information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

 

What are the Different Types of Cookies used by Smartsheet?

Essential Cookies. These are sometimes called ‘necessary,’ as without them we cannot provide many services that you need for the Sites and Services to function (e.g., essential cookies help remember your preferences as you move around the Services). Because these cookies are necessary to deliver the Sites and Services to you, you cannot refuse them. You can block or delete them by changing your browser settings, as described below under ‘Your Choices.’

Performance and Analytics Cookies. These cookies may be set on your device when you visit the Sites to track information about how the Services and Sites are being used so we can make improvements and report on our performance. These cookies may collect information such as how visitors use the Sites, the number of visits to the Sites or Services, and how long a user stays on the Sites or Services. We might also use performance cookies to test new pages or notify you about new features to see how users react to them. Statistics cookies on the Sites may either be first party cookies or third party cookies.

Functional Cookies. These are also sometimes called ‘preference’ cookies. During your visit to the Sites, cookies are used to enhance the performance of the Sites and to remember information you have entered or choices you have made (such as your language or region) but are non-essential to your use of the Sites.

Advertising Cookies. These third party cookies are placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance, and to enable advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called ‘behavioral,’ ‘tracking,’ or ‘targeted’ advertising). For more information, see ‘Behavior Targeting and Remarketing.’

 

How Does Smartsheet Use Cookies?

To make our Services and Sites as user-friendly as possible, we – like many other companies – use cookies to uniquely identify you, to help us process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising on third-party sites. Specifically, on the Sites, we use these technologies to manage content, analyze trends, monitor page visits and content downloads, administer the Sites, track users’ movements around the Sites, and to gather statistics about our user base as a whole. In the Services, we only use necessary cookies for authentication and session management. These technologies may provide us with personal data, information about devices and networks you utilize to access our Sites and Services, and other information regarding your interactions with our SItes and Services. We may combine the information we receive from cookies with personal data we have otherwise collected. For information about the specific cookies used on the Sites and the Services please see the applicable tables below.

Third-Party Analytics. We also use automated devices and applications, such as Google Analytics (more info here) and Optimizely (more info here) to evaluate the use of our Sites. We use these tools to gather non-personal information about users to help us improve our Sites and user experiences. These analytics providers may use cookies and other technologies to perform their services, and may combine the information they collect about you on our Sites with other information they have collected for their own purposes. This notice does not cover such uses of data by third parties.

Behavioral Targeting and Remarketing. We use advertising platforms, including but not limited to Google Ads/DoubleClick (more info here), Facebook Custom Audience (more info here), LinkedIn Marketing (more info here), Microsoft/Bing (more info here) and Marketo (more info here), to display ads as part of our advertising campaigns. As a result, our ads may be displayed to you on a search results page or on third party sites. Our advertising partners use cookies and other technologies such as web beacons to collect information about your activities on our Sites and other sites to provide you targeted advertising based upon your interests. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these. However, these third parties may collect your IP address or other device identifiers and combine the information they collect on our Sites with information about your visits to other sites to create market segments that they will use to more effectively advertise our services and those of other advertisers. Their tools may also limit the number of times you see the same advertisement and help measure the effectiveness of our advertising campaigns.

 

Your Choices

Opting-Out. You can set or change your web browser controls to accept or refuse cookies.  The “help,” “tools,” or “edit” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, you may still access our Sites but be aware that some features of our Sites may not function. Most advertising networks offer you a way to opt out of targeted advertising. If you wish to not have this cross-site information used for the purpose of serving you targeted ads, you may opt-out of many ad networks by clicking here (or if located in the European Union, click here).  Additional information is available at http://www.aboutads.info/choices/ and http://www.youronlinechoices.com. Please note, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. You will continue to receive ads on the websites you visit, but the ad networks from which you have opted out will no longer target ads to you based upon your activities on other sites.

Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Currently, our systems do not recognize browser “do-not-track” requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether as explained above.

 

Other Tracking Technologies.

Cookies are not the only way to recognise or track visitors to a website or an application.  We and our third party service providers may use other, similar technologies from time to time, like web beacons (sometimes called ’tracking pixels’ or ’clear gifs’), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, these web beacons are embedded invisibly on web pages and are not stored on your hard drive. We might use web beacons to track the activities of Site visitors, to help us manage content, for targeted marketing, and to compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

 

Updating this Notice

This notice may be updated from time to time in order to reflect operational, legal, or regulatory changes. We will notify you of any changes by posting the new notice on the Site and adjusting the “Last Updated” date. If you are a Smartsheet customer and we make any material changes, we may notify you by email (sent to the email address specified in your account) or by means of a notice through the Services prior to the change becoming effective.

 

How to Contact Us?

Please visit www.smartsheet.com/legal/privacy-notices for details on how to contact our Privacy Office.

 

Cookies Used in the Services

In the Services we use the following cookies in connection with your access to and use of our Services for the purposes of authentication and session management.

Cookie NameCookie PurposeCookie DurationDomain
S3SSession for the web application.Duration of the session.app.smartsheet.com
ATASession for the web application.Duration of the session.app.smartsheet.com
S3S_FSession for the web application.Duration of the session..smartsheet.com
SV_SPSession for the web application.Duration of the session..aws.smartsheet.com
lgcSends new users to the account creation screen.Persistentapp.smartsheet.com
smltThis is a legacy cookie that is not used on new users.Persistentapp.smartsheet.com
spiffThis cookie identifies the type of plan you have with Smartsheet.30 daysapp.smartsheet.com
SSVRouting and load balancing during updates.Duration of the session.app.smartsheet.com
rxMaintains sign in status if selected by the user.30 daysapp.smartsheet.com
rxmMaintains sign in status on mobile if selected by the user.30 daysapp.smartsheet.com
TCNoObfVerifies that the browser has cookies enabled.Duration of the session.app.smartsheet.com
S4SSession for the web applicationSession durationapp.smartsheet.com

 

Cookies Used on the Sites

Smartsheet uses the cookies listed below on the Sites.  We engage a third party to scan our Sites and automatically generate an up-to-date cookie table, as such this list may be updated from time to time. Smartsheet regularly manually verifies this table (and updates as needed). Where the purpose is “pending” below, this means that a description was not automatically available and the manual update has not yet occurred.

This table applies only to: www.smartsheet.com, de.smartsheet.com, es.smartsheet.com, fr.smartsheet.com, pt.smartsheet.com, it.smartsheet.com, ru.smartsheet.com, jp.smartsheet.com, community.smartsheet.com, help.smartsheet.com, and developers.smartsheet.com.