Legal
Smartsheet Cookie Notice
Last updated: May 29, 2020
This notice explains how we may use cookies, pixels, and similar tracking technologies to gather information about your use of, and automated interactions with, the Sites and Offerings - and your rights to control our use of them. This notice supplements Smartsheet’s Privacy Notice; please visit www.smartsheet.com/legal/privacy for more complete information about our use of personal data.
What are the Different Types of Cookies Used by Smartsheet?
How Does Smartsheet Use Cookies?
What is a Cookie?
A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently) and to provide reporting information. Cookies allow a website to recognize your browser, to store your preferences, and store other information related to you and your use of the website. This helps a website owner provide a personalized experience.
Cookies can be “session cookies” or “persistent cookies.” A session cookie expires automatically when you close your browser; a persistent cookie will remain on your device until it expires or you delete your cookies. Persistent cookies can be used to make tasks like logging into services easier for returning users by remembering a user's login information. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after a few years. Cookies set by the website owner (in this case, Smartsheet) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content, advertising, analytics, etc.). The company that sets third party cookies can recognize your computer both when it visits the company’s website and when it visits certain other websites. For more information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
What are the Different Types of Cookies used by Smartsheet?
Essential Cookies. These are sometimes called “necessary,” as without them we cannot provide many services that you need for the Sites and Offerings to function (e.g., essential cookies help remember your preferences as you move around the Offerings). Because these cookies are necessary to deliver the Sites and Offerings to you, you cannot refuse them. You can block or delete them by changing your browser settings, as described below under “Your Choices.”
Performance and Analytic Cookies. These are sometimes called “statistics” cookies. These cookies may be set on your device when you visit the Sites to track information about how the Sites and Offerings are being used so we can make improvements and report on our performance. These cookies may collect information such as how visitors use the Sites, the number of visits to the Sites or Offerings, and how long a user stays on the Sites or Offerings. We might also use performance cookies to test new pages or notify you about new features to see how users react to them. These cookies may either be first party cookies or third party cookies.
Functional Cookies. These are sometimes called “preference” cookies. During your visit to the Sites, cookies are used to enhance the performance of the Sites and to remember information you have entered or choices you have made (such as your language or region) but are non-essential to your use of the Sites. However, without these cookies, certain functionality may become unavailable.
Advertising Cookies. These third party cookies are placed by third party advertising platforms or networks on our Sites in order to deliver ads and track ad performance, and to enable advertising networks to deliver ads that may be relevant to you based upon your activities (sometimes called “behavioral,” “tracking,” or “targeted” advertising). For more information, see “Behavior Targeting and Remarketing.”
How Does Smartsheet Use Cookies?
To provide our Offerings and present our Sites in the most effective and user-friendly manner, we – like many other companies – use cookies to uniquely identify you, to help us process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising on third-party sites. Specifically, on the Sites, we use these technologies to manage content, analyze trends, monitor page visits and content downloads, administer the Sites, track users’ movements around the Sites, communicate with users, and gather statistics about our user base as a whole. In the Offerings, we use essential cookies for authentication and session management. These technologies may provide us with personal data, information about devices and networks you utilize to access our Sites and Offerings, and other information regarding your interactions with our Sites and Offerings. We may combine the information we receive from cookies with personal data we have otherwise collected. For information about the specific cookies used on the Sites and the Offerings, please see the applicable tables below.
Third-Party Analytics. We also use automated devices and applications, such as Google Analytics (more info here), Optimizely (more info here), Marketo (more info here), 6Sense (more info here) and Coveo (more info here), to evaluate the use of our Sites and some of the Offerings . We use these tools to gather non-personal information about users to help us improve our Sites and user experiences. These analytics providers may use cookies and other technologies to perform their services, and may combine the information they collect about you on our Sites with other information they have collected for their own purposes. Please note, for the Offerings, any data sent is anonymized. This notice does not cover such uses of data by third parties.
Behavioral Targeting and Remarketing. We use advertising platforms, including but not limited to Google Ads/DoubleClick (more info here), Facebook Custom Audience (more info here), LinkedIn Marketing (more info here), Microsoft/Bing (more info here) and Marketo (more info here), to display ads as part of our advertising campaigns. As a result, our ads may be displayed to you on a search results page or on third party sites. Our advertising partners use cookies and other technologies such as web beacons to collect information about your activities on our Sites and other sites to provide you targeted advertising based upon your interests. The information collected through this process does not enable us or them to identify your name, contact details, or other personally identifying details unless you choose to provide these. However, these third parties may collect your IP address or other device identifiers and combine the information they collect on our Sites with information about your visits to other sites to create market segments that they may use to more effectively advertise our services and those of other advertisers. Their tools may also limit the number of times you see the same advertisement and help measure the effectiveness of our advertising campaigns.
Your Choices
Updating Your Preferences. For cookies placed on the Sites and our parent domain (.smartsheet.com), you may choose to update your preferences below in the section titled “Cookies Used on the Sites.” Please note, essential cookies are required for the Sites to properly function. Please also note, these preferences are cookie and browser based; so, if you delete cookies, block cookies, or use another device, your preferences will no longer be effective.
Browser Level Opt-Out. You can set or change your web browser controls to accept or refuse cookies. The “help,” “tools,” or “edit” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Your ability to completely prevent your browser from accepting new cookies may depend on the sophistication of your browser software. If you disable cookies, you may still access our Sites but be aware that some features of our Sites may not function. Most advertising networks offer you a way to opt out of targeted advertising. If you wish to not have this cross-site information used for the purpose of serving you targeted ads, you may opt out of many ad networks by clicking here (or if located in the European Union, click here). Additional information is available at http://www.aboutads.info/choices/ and http://www.youronlinechoices.com. Please note, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. You will continue to receive ads on the websites you visit, but the ad networks from which you have opted out will no longer target ads to you based upon your activities on other sites.
Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish for your online activities to be tracked. Currently, our systems do not recognize browser DNT requests. In the meantime, you can use the “help” portion of the toolbar on most browsers to learn how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether as explained above.
Other Tracking Technologies
Cookies are not the only way to recognize or track visitors to a website or an application. We and our third party service providers may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, these web beacons are embedded invisibly on web pages and are not stored on your hard drive. We might use web beacons to track the activities of Site visitors to help us manage content, for targeted marketing, and to compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Updating this Notice
This notice may be updated from time to time in order to reflect operational, legal, or regulatory changes. We will notify you of any changes by posting the new notice on the Site and adjusting the “Last Updated” date. If you are a Smartsheet customer and we make any material changes, we may notify you by email (sent to the email address specified in your account) or by means of a notice through the Offerings.
How to Contact Us?
Please visit www.smartsheet.com/legal/privacy-notices for details on how to contact our Privacy Office.
Cookies Used in our Offerings
We use the following cookies in connection with your access to and use of our Offerings for the purposes of authentication and session management. Some non-essential cookies are placed at the parent domain (i.e., .smartsheet.com). To update your preferences with respect to non-essential cookies placed at the parent domain, please update in the section “Cookies Used on the Sites.”
For the Smartsheet Application:
| Cookie Name | Cookie Purpose | Cookie Duration | Domain |
|---|---|---|---|
| S3P, S3I, S3G, S3L, S3R, __S3P, __S3I, __S3G, __S3l, __S3R | Alternate sessions for the web application. | Duration of the session. | app.smartsheet.com |
| ATA, __ATA | Session for the web application. | Duration of the session. | app.smartsheet.com |
| S3S_F, __S3S_F | Session for the web application. | Duration of the session. | .smartsheet.com |
| SV_SP | Session for the web application. | Duration of the session. | .aws.smartsheet.com |
| Lgc, __lgc | Sends new users to the account creation screen. | Persistent | app.smartsheet.com |
| smlt | This is a legacy cookie that is not used on new users. | Persistent | app.smartsheet.com |
| spiff | This cookie identifies the type of plan you have with Smartsheet. | 30 days | app.smartsheet.com |
| SSV, __SSV | Routing and load balancing during updates. | Duration of the session. | app.smartsheet.com |
| rx | Maintains sign in status if selected by the user. | 30 days | app.smartsheet.com |
| rxm | Maintains sign in status on mobile if selected by the user. | 30 days | app.smartsheet.com |
| TCNoObf | Verifies that the browser has cookies enabled. | Duration of the session. | app.smartsheet.com |
| S4S, __S4S | Session for the web application | Duration of the session. | app.smartsheet.com |
| ug_*, __ug_* | Verifies cookie status for the application. | Duration of the session. | app.smartsheet.com |
| user_id, __user_id | This cookie identifies you to the web application. | Persistent | app.smartsheet.com |
| plan_type, __plan_type | This cookie identifies the type of plan you have with Smartsheet. | Persistent | app.smartsheet.com |
| _smartsheet_datamesh_session | Session cookie used by premium features. | Duration of the session. | app.smartsheet.com |
| _smartsheet_calendar_session_* | Session cookie used by premium features. | Duration of the session. | app.smartsheet.com |
| _smartsheet_pivot_session_* | Session cookie used by premium features. | Duration of the session. | app.smartsheet.com |
| intercom-session-* | Session for the Bridge by Smartsheet application. | Duration of the session. | bridge.smartsheet.com |
For the 10,000ft Application:
| Cookie Name | Cookie Purpose | Cookie Duration | Domain |
| AWSALB | Infrastructure load balancer. | 7 days | app.10000ft.com |
| _gat* | Telemetry information regarding application use. | 10 minutes | app.10000ft.com |
| _gid* | Telemetry information regarding application use. | 2 days | app.10000ft.com |
| tenkft-x | Session for the web application. | Duration of the session | app.10000ft.com |
| _ga* | Telemetry information regarding application use. | 2 years | app.10000ft.com |
| __stripe_mid | Necessary for payment processing. | 1 year | app.10000ft.com |
| __stripe_sid | Necessary for payment processing. | 30 minutes | app.10000ft.com |
| ProjectsFilter | Session for the web application. | 17 days | app.10000ft.com |
| GridFilterValue | Session for the web application. | 17 days | app.10000ft.com |
| combined_settings | Session for the web application. | 17 days | app.10000ft.com |
| GridTimeUnit | Session for the web application. | 17 days | app.10000ft.com |
| ProjectsSort | Session for the web application. | 17 days | app.10000ft.com |
| signin_return_url | Maintains sign in status. | Duration of the session | app.10000ft.com |
| cookie_version | Current session cookie. | 17 days | app.10000ft.com |
| _plans_session | Cookie not currently in use. | Duration of the session | app.10000ft.com |
| GridFilterLabel | Session for the web application. | 17 days | app.10000ft.com |
*To further inquire or exercise your rights, please reach out to the Privacy team here.
Cookies Used on the Sites
Smartsheet uses the cookies listed below on the Sites. We engage a third party to scan our Sites and automatically generate an up-to-date cookie table, so this list may be updated from time to time. Smartsheet regularly manually verifies this table (and updates it as needed). Where the purpose is “pending” below, this means that a description was not automatically available and the manual update has not yet occurred.
This table applies only to: .smartsheet.com (parent domain), www.smartsheet.com, de.smartsheet.com, es.smartsheet.com, fr.smartsheet.com, pt.smartsheet.com, it.smartsheet.com, ru.smartsheet.com, jp.smartsheet.com, community.smartsheet.com, help.smartsheet.com, developers.smartsheet.com, and www.10000ft.com.