How to Build a Ticket Intake Process That Actually Works

Join the Smartsheet team for an end-to-end walkthrough of our IT Ticketing Process, from intake to archival of business requests. We'll show you how our premium solution, Dynamic View, gives employees a real-time view of their help tickets and active status, while keeping the rest of the company’s tickets accessible only to the group doing the work.

Session time: 1:00 PM - 1:15 PM PDT

PDUs from PMI: 0.25

Smartsheet knowledge level: 201

Derek Tellin

Business Solutions Analyst , Smartsheet

Derek joined Smartsheet in April 2019 coming from a support role at a process improvement consulting firm and holds an MBA from University of Iowa. Currently, Derek supports Smartsheet's IT Enterprise Systems team as a Business Solutions Analyst building internal solutions using Smartsheet and Smartsheet's Premium Apps.