Fundamentals of Building a Solution

In this session, we'll put all the pieces together to solve a problem. Even with the best software tools in the world, if you don't understand your process or how to define success, you won't get the best result. Set yourself up to succeed in Smartsheet with an outline of goals, roles, visibility, and processes — and learn best practices for translating this roadmap into workflows that will bring it all to life.

Session time: 1:30 PM - 2:30 PM PDT

PDUs from PMI: 1

Smartsheet knowledge level: 101

Erin Harlan

Senior Product Marketing Manager , Smartsheet

You'll probably recognize her as the voice behind many of Smartsheet's product webinars and videos. A Smartsheet veteran, Erin started as one of Smartsheet's first Customer Success Managers, then became an inaugural member of the product training team, building educational programs and teaching Smartsheet Academy. Erin now brings her extensive product knowledge and passion for Smartsheet to the Product Marketing team, where she runs educational programs at scale.

Tana Perkins

Director, Wireless Product Delivery , Charter Communications

Tana Perkins, MSM, PMP is the Director of Spectrum Mobile Product Delivery (a division of Charter Communications).  In 2018, Tana led her team to deliver Charter’s fourth line of business, Spectrum Mobile.  Today, she continues to lead and deliver the strategic roadmap.  She also serves as Charter’s Smartsheet Product Owner, and has grown the user base from a few users, to many thousands.  This is her fourth ENGAGE, because she’s still looking for a use case that Smartsheet will not work for.