Level Up: How to Streamline IT Projects and Operations

Level Up: How to Streamline IT Projects and Operations

A strong IT department is often the unsung hero of any organization. Join this session to hear other public sector customers share how they use Smartsheet to optimize and manage their IT projects and operations.

Session time: 12:30 PM - 12:45 PM PDT

PDUs from PMI: 0.25

Smartsheet knowledge level: 101

Alicia Dickerson

Alicia Dickerson

Strategic Customer Success Manager , Smartsheet

Alicia joined Smartsheet one year ago just in time for her very first Engage conference.  She is the Customer Success Manager for the Fed Gov Sector and has extensive experience with SaaS software in the federal space. Fun fact: Alicia originally started her career in the practice of law.

Roy Varghese

Roy Varghese

ACIO , NOAA Fisheries

Roy Varghese serves as the Assistant Chief Information Officer (ACIO) for the National Oceanic & Atmospheric Administration National Marine Fisheries Service (NOAA Fisheries). In this capacity, Roy is responsible for providing strategic vision and leadership in the design, development, and delivery of digital products and services that support the 4,200 NOAA Fisheries staff including scientists, policy managers, and law enforcement officers located across the country, and at the national headquarters in Silver Spring, Maryland. Since assuming the ACIO position at NOAA Fisheries in November 2017, Roy has implemented policies that increase the pace of IT modernization; designed a maturity assessment approach to identify and improve cybersecurity posture; and collaborated with stakeholders to execute a digital strategy that included modernizing Fisheries’ web presence and deploying next generation application platforms.