Trust: Privacy

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Privacy

When you use Smartsheet, you own and control your data

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Privacy Policy

At Smartsheet, we value your privacy and respect your right to know how information about you is collected and used. Our privacy policy describes how Smartsheet collects, uses, and discloses personal and other information we gather through our websites, our mobile applications, and the Smartsheet work execution platform.

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General Data Protection Regulation

The European Union will start to enforce the General Data Protection Regulation (GDPR) on May 25, 2018. Smartsheet is currently updating its policies and practices to ensure compliance with the GDPR standards on the enforcement date. Learn more about our GDPR compliance, including how to request a Data Processing Agreement (DPA) with Smartsheet as a data processor.

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Privacy Shield Framework

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce. Smartsheet self-certifies to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

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Government Requests

When governments or law enforcement entities make lawful requests for customer data from Smartsheet, we are committed to complying while carefully limiting what we disclose. Because we believe that customers should have control over their own data, we will release only the information that we must to comply with the lawful request.

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Data Management

Smartsheet will use your data only for the purposes stated. We will retain your information and content while your account is active, and after as otherwise necessary for our legitimate business purposes such as record keeping, accounting, fraud prevention, and other business administrative purposes, or where required by law.

If you need more information on our privacy practices, find a security issue with our products, or are concerned or suspect that your Smartsheet account has been compromised, please contact us at [email protected] or call us at 844-324-2360.

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