User design

Continuous Improvement 101 & 201: Models, Processes, and Plans

The Largest Roundup of Healthcare Quality Improvement Examples and Projects

Learn about specific examples of real-world quality improvement projects in healthcare, organized by topic area. You’ll find useful details on each project.

Continuous Quality Improvement in Healthcare: Principles, Process, and Tools

Learn all about continuous quality improvement in healthcare, including expert tips on how to implement an effective program.

Everything You Need to Know About Negative Test Cases

Learn why negative testing is important and how to create effective test cases. You’ll find expert examples to reference and be able to download, free customizable test case templates.

Customer Service Portals: Help Your Users Help Themselves

Check out the ultimate guide to creating a great customer service portal.

The Essential Guide to Retail Store Layouts that Shape the Customer Experience

Learn how basic store layout design and planning can boost sales and enhance customer experience. Plus, find strategic resources to help you influence customer behavior and create value as ...

User stories: what they are and how they increase customer satisfaction

Find all of the answers to commonly asked questions about user stories. This page includes helpful definitions and step-by-step instructions.

All about user interface (UI) design to amplify your app and website

Upgrade your app and website by incorporating key UI elements and tips from experts.

How to use user story mapping to upgrade your agile development methodologies

Learn about the intersection between User Story Mapping and user experience (UX) design and its integral role in the user story.

All about user experience (UX): what it is and how to get involved

Learn how UX is being used to change modern user journeys on electronic devices. This guide has key concepts, best practices, and different UX roles.

User stories and its essential role in software development

Learn how to integrate user stories into your team's software development process to created increased value and functionality for your consumers

Accessible UX Design at Smartsheet

At Smartsheet we have customers across all industries, at organizations large and small across all ... That means putting accessibility first to ensure each and every one of our customers have ...

Updates from the Smartsheet Accessibility Program - June 2022

Learn how we are continuing to build more inclusive software starting with user-centered research and then moving to expert evaluation.

Improve your test documentation with these 6 free test case templates

Download free, customizable test case templates for Microsoft Word, Excel, Smartsheet, and PDF formats, plus tips to write, implement, and track test cases.

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