Free Quality Assurance Templates

Download a Project Quality Assurance Plan Template for
Microsoft Word | Adobe PDF

Use this template to define quality assurance procedures for projects in any field, from construction to software development. The template provides an outline with sections for quality objectives, methodologies, roles and responsibilities, record keeping, audits, metrics, and more. Preformatted tables save you time and add clarity for readers. Edit the template to create a quality assurance plan tailored to your business. 

Find more project management quality assurance templates in this roundup of free project quality templates.

Download a Quality Assurance Audit Checklist Template for
Excel | Microsoft Word | Adobe PDF

Use this checklist template when reviewing a quality assurance program or conducting a quality assurance audit of an organization or process. Enter your guidelines or standards in the form of audit questions. Score each question to show how well the process or program meets each requirement: compliance, opportunity for improvement, minor concerns, and major concerns. Add comments and recommendations based on the audit findings.

Download a Quality Assurance Audit Report Template for
Microsoft Word | Adobe PDF

Create a detailed quality assurance audit report with sections describing the audit purpose, scope, process, results, and recommendations. Attach any supporting documents, such as data sheets or related reports. Break down your audit conclusions into clearly defined concerns and recommended actions.

Download a Quality Assurance Policy Template for
Microsoft Word | Adobe PDF

Use this template as a standalone policy statement or as part of a quality assurance manual. The template provides example headings, which divide the statement into sections for policy purpose, responsibilities, goals, strategies, and monitoring methods. Use brief paragraphs and bullet points to produce a clear and concise quality assurance policy statement.

Download the Quality Assurance Framework Template for PowerPoint

Create a visual representation of your quality assurance framework with this slide template. This template is appropriate for any quality assurance approach and uses a streamlined, color-coded design so that you can illustrate important information clearly. Edit the slide titles, and list key elements for each segment of your framework. Use this template as part of a quality assurance plan, manual, or presentation for stakeholders.

Download a Quality Assurance Agreement Template for
Microsoft Word | Adobe PDF

This template provides an example outline of a quality assurance agreement between two parties, such as an organization and a contractor. Use the template to develop an appropriate agreement based on business type and services provided. Enter terms and conditions, legal information, necessary provisions, and supporting documents. The template also includes signature lines with dates at the bottom.

Download the Quality Assurance Dashboard Template for Excel

Track quality assurance progress and key performance indicators (KPIs) with this dynamic dashboard display. Monitor audit KPIs, such as the status of scheduled audits, number of critical versus low-risk results, and average time to resolution. Enter your planned quality assurance tasks in order to view a monthly roadmap that shows the percent complete for each item. Use the template for a single project or for ongoing quality assurance management.

Download a Quality Assurance Log Template for
Excel | Google Sheets

This template is perfect for logging quality assurance activities and issues. The log includes columns for listing the reference number, date, the process measured, the name of the quality assurance analyst, results, and action items. For each entry, choose a priority and mark whether the issue or task has been resolved. Use the comments column to track important details and communicate with team members.

For related tools, see this collection of quality control templates, including a quality control log template.

Download a Call Center Quality Assurance Scorecard Template for
Excel | Microsoft Word | Adobe PDF

Measure customer service performance with this quality assurance scorecard. Score call center agents on etiquette, call procedures, problem solving and technical skills, and product knowledge. Enter the items you want to evaluate, such as using effective de-escalation skills or following certain call procedures. Add a numbered score to each item to see how the agent measures up to the target score.

Download a Quality Assurance Action Plan Template for
Excel | Microsoft Word | Adobe PDF

Organize your quality assurance action plan in this simple spreadsheet template. Use the results from a quality assurance review to create an action plan that addresses identified issues. Enter the issues, proposed actions, owners, and due dates. Use the Status column to track progress as you carry out the plan.

A quality assurance plan template covers key plan components, such as quality standards, procedures, roles, documentation, and auditing. The template is typically formatted as a report but can also be a spreadsheet plan focusing on action items.

Learn more about quality assurance and quality management in these guides to quality improvement processes and the continuous quality improvement approach.

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