How do you achieve more? Hear from our customers!
VOC - Voice of the Customer
How do you achieve more?
Our customers share their stories.
"Smartsheet has been the differentiator for a number of our customers. They love the way that we’re using technology to drive transparency and collaboration."
Director at Seven, a global real estate company
"We've saved close to 2,000 hours in the past 1.5 years moving from a fully manual process to almost exclusively automated through the use of the workflow we designed in Smartsheet Control Center."
Professional services manager at a workforce management company
"Smartsheet has increased our ability to hire the best people by streamlining our recruiting events and helping us build an accurate database of potential candidates. Smartsheet has replaced the traditional "sign in" sheets at our recruiting functions. With Smartsheet and a QR code, candidates sign in from their phones using a Smartsheet form. Smartsheet has saved us at least three hours of manual data entry per event and eliminated errors due to data entry."
Manager of recruitment and staffing, medical center
"It’s saved us time, it’s saved us resources, and it’s also enabled us to stop focusing on administrative processes and start focusing on service delivery of care. Because at the end of the day, we do deliver healthcare, and the more you can get people focused on delivering healthcare, the better healthcare you’re going to deliver."
Chief operating officer, Aspen Medical International
"We needed a program that was privacy compliant for patients, as well as easy to access for staff. We also needed a reporting solution. With the Smarsheet platform, I was able to streamline several operations for our organization and life has been made so much easier! We now have a Smartsheet that auto-alerts users of the need for updates within 30 days of meetings and has saved countless man hours!"
System project manager, nonprofit healthcare organization
"As a broker, you are basically an entrepreneur and create a book of business based on your own personal likeness. In short, it is not your typical office job, which makes it difficult to show your peers and colleagues that you can be/are a great employee. That is what Smartsheet has helped me showcase. Smartsheet has given me an avenue to showcase my intelligence, work ethic and organizational skills which has been incredible. Without it, I wouldn't be viewed the same way."
Commercial brokerage associate, international real estate organization
"I was able to leverage the reporting function in Smartsheet to create custom reports to provide queue viability to team leads and managers, which drastically increased their ability to efficiently manage their team and achieve SLAs. This eliminated the burden of manually capturing statuses on spreadsheets, combining the different teams' spreadsheets, and creating pivot tables. As you can imagine, this new found time was used to focus on more important functions."
Director of operations, business process management organization
"With Smartsheet, we were able to streamline our schedules, make them more functional, and eventually change our way of work. In the Summer of 2017, we began using the notifications to greatly reduce or eliminate email clutter. I'm no longer chained to email. It's truly revolutionized our department."
Project manager, major education publishing company
"I will never use any PM tool ever again. Smartsheet is the way to go. It's quick, easy, and flexible. I can program it to do whatever I want. Since building out my framework, it has been rolled out to the PMO office...clients ask me to use my template and framework too. It's been a resounding success. It's improved my company and client project outcomes."
Senior technical project manager, digital marketing company
"One of the best things about Smartsheet is that the reports can be rolling, so that we can see multiple years when needed and then single years once the prior year is finished. Our processes are always evolving and Smartsheet enables this innovation."
Senior technical editor, multinational media conglomerate
"We operate a boutique bookkeeping practice that is virtual and paperless, and to accomplish this we must be very nimble and ever-adapting to change. We have tried a variety of CRM applications but could never find one that was adaptable to our needs. Smartsheet has allowed us to create a customized solution that is tailored to our requirements."
Strategic partner, bookkeeping practice
"As an IT person, one of the things I like about Smartsheet as a solution is that it's so easy to pick up and learn. When I engage with one of my colleagues on a project or to provide assistance, I learn as much as they do. Because of the nature of technology, a lot of the solutions are complex, and require that I do a significant amount of coaching. When working with colleagues on Smartsheet, we're truly experiencing peer-to-peer learning."
Sr. Director of IT and Operations, National Court Appointed Special Advocate (CASA)/Guardian ad Litem (GAL) Association for Children
"Smartsheet has allowed us to create processes that can be scaled as our little start-up has boomed into a nationwide household name. With over 62 clinics and another 30 in our pipeline, we use Smartsheet not only to track upcoming sites, but as a way for all of our veterinary clinics to track their end-of-day reporting, job candidates, and help desk tickets. We use Smartsheet more in our day-to-day then we do any other software."
Project manager, national vet clinics
"[Smartsheet] has decreased my emails, it has decreased my chaos, and ... I have empowered my teams to be responsible for the information that's theirs. Because of Smartsheet, I can do that. I empower them."
Project manager for future capabilities, AbbVie
"With the capabilities Smartsheet provides, we were able to ensure that our team stayed on top of an extensive ad campaign that saw an increase of 1,788% year-over-year for one of our campaign goals. This kind of accomplishment doesn't happen often, and we made our agency very proud by bringing results to the table that set a new precedent."
Ad operations coordinator, marketing agency
"I have helped reduce the amount of emails delivered to employees' inboxes daily by implementing new processes within Smartsheet. This has also streamlined the way tasks were completed while providing one spot for live updates in real time. We love Smartsheet!"
Client account coordinator, global pharmaceutical organization
"Smartsheet has allowed us to keep track of a large number of activities without missing key deadlines. It also helps us prioritize our work so we are tackling the critical projects that drive our company's success. We've increased the number of press releases issued by 40%, doubled the number of awards and speaking opportunities secured, and increased our internal communications output without having to increase our headcount or agency resource spend at the same rate."
Director of corporate communications, global software company
"We use Smartsheet to manage portfolios, run projects, plan events, communicate to teams and provide transparency throughout our business. And in turn, we help our clients become connected organizations using their favorite tools. I think that once someone discovers the power of using Smartsheet and the ease of use, they will never go back."
Engagement manager, Future State
"There is a transparency that we've never seen before. People are able to share and see information in ways they never envisioned or imagined they could before. People are working in real time on three continents; they could never have done that before."
IT portfolio manager, global agribusiness company
"Smartsheet has truly opened the door on our survey capabilities and how often we survey the team, because this feature and the reporting is so easy to use. We now know what our field teams’ needs are, and it has opened up our business to be a lot better and more innovative to meet the needs of our field teams."
Associate project manager, national retailer